Privacy Policyسياسة الخصوصية

This Privacy Policy explains how Moona Delivery ("we", "us") collects, uses, and protects your information when you use the Moona Delivery mobile app.

Information we collect

• Account details: name, email address, and phone number.
• Delivery address & location: the address you enter and, with your permission, GPS coordinates to place an accurate map pin for delivery.
• Order & payment information: items ordered, order history, delivery preferences, and payment status (card payments are processed securely by SkipCash; we do not store card numbers).
• Device information: a push-notification token and basic diagnostics to deliver notifications and keep the app reliable.

How we use your information

• To create and deliver your orders and show accurate delivery timing.
• To process payments and confirm your orders.
• To send order updates and notifications.
• To provide customer support and improve the app.

How we share information

We share only what is needed to run the service, with:

• Shopify — order and store management.
• SkipCash — secure payment processing.
• Google Firebase — push notifications and analytics.
• Our delivery team — to fulfil your delivery.

We do not sell your personal data.

Data retention & security

We keep your information only as long as needed to provide the service and meet legal requirements, and we use reasonable technical and organizational measures to protect it.

Your rights

You may request access to, correction of, or deletion of your personal data by contacting us at info@moonadelivery.com.

Children

The app is not directed to children under 13, and we do not knowingly collect their data.

Changes

We may update this policy; the latest version will always be available at this page.

Contact us

Moona Delivery
Building No. 551, Zone 91, Street 3085, Birkat Al Awamer, Qatar
Email: info@moonadelivery.com
Phone: +974 5027 0027